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COPC OSP Standard - TeleNile

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COPC OSP Standard-0
May 26, 2015
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COPC OSP Standard

Guidelines for the Outsourced Contact Center

When managing the outsourced contact center, you must ensure satisfaction with your client and daily customers. What’s more, you must also ensure productivity and performance throughout the contact center.

Established in 2011, the COPC Outsource Service Provider (OSP) Standard is a performance management system designed to meet the specific needs of third-party service providers. Different from the guidelines for internal operations, the COPC OSP Standard addresses specific OSP requirements like client needs, sales and business development, and managing client relationships.


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